Power 권력
The capacity that A has to influence the behavior of B so that B acts in accordance with A’s wishes A의 능력으로 B의 행동에 영향을 미쳐 A가 원하는데로 B가 반응한다
Exists as a potential or fully actualized influence over a dependent relationship 의존 관계에 가능성 혹은 완전히 현실화된 영향으로 존재
Depe
Well-Being
Designing Web pages
Stereotype: Beliefs about the characteristics of a group
Four-step process of stereotyping
Categorize people into groups according to various criteria
Infer that all people within a particular category possess the same traits or characteristics
Form expectations of others and interpret their behavior according to our stereotypes
Stereotypes are maintai
perception (awareness and reputation)
Awareness includes whether people know about the organization what they know of it and how accurate this information is. According to Stacy Han, it seems that many of the people know the name of the company since it has appeared in many mass media and also as a form of product placement in many visual media. However, since FedEx’s main targets are small
Perception
Understanding the perception of the other party in negotiation is crucial. By understanding, we can solve practical problems and reduce the difference. In negotiation process of Ssang-yong Motor Company, we will analyze to the differences of perception in labor-management.
(2) Emotion
Emotional negotiations can not solve the problem. However, an urge to negotiate, make eac
*환대산업의 양면성-적용방법 제시-
-훌륭한 사람들을 고용하고 그들을 잘 훈련시켜라
너무나도 많은 환대 산업의 경영자들이 질 높은 서비스에 대한 이렇게나 단순하면서도 훌륭한 처방 법을 무시하고 있다. 여기에 그것을 잘 적용할 수 있는 방법을 제시해놓았다. 거의 100년 전쯤에 James가 간략하